MooseGirl
 
 

About Us

Fed up with the limited range and low quality of hair accessories available in Australia? We are, too — and we are doing something about it! Moose Girl is the new online destination for helping you stand out from the crowd. Discover our wide range of irresistible hair products that suit every occasion, and let us surprise you with unmatched quality and value.

Our journey has just begun, and we would like you to be part of it. Your feedback about our product and our service is highly valued, because Moose Girl strives to always improve. If you have any questions, suggestions, or concerns, don’t hesitate to email them straight away to info@moosegirl.com.au.

Moose Girl
Adelaide, South Australia
ABN 63 696 781 214


Terms & Conditions

The MooseGirl online store conforms with and supports “The Australian Guidelines for Electronic Commerce” – you are welcome to check them here.

Shipping

MooseGirl currently ships with Australia Post to everywhere in Australia. We typically manage to post out all goods within 24 hours of being ordered. Since we ship from Adelaide (and not from some obscure overseas location), you can expect to receive your order as quickly as Australia Post can deliver it. With our FREE standard shipping offer, this should take between 2-4 days (but can sometimes extend to a week for rural destinations), and with the optional Express shipping you ought to have it in your hands (or on your head) within a day or two. If you find yourself waiting for more than a week, please contact us ASAP – we certainly strive to be more reliable than Australia Post…

Returns Policy

We will gladly exchange or refund your purchase if you are not 100% satisfied with the product, or if the product is faulty. All claims for shortages or damages must be reported to us within 72 hours of delivery. If you merely change your mind (we understand – it happens!), the product must be in original condition of purchase (i.e., not worn), and returned within 7 days of the receipt of purchase. You may contact us either by email (info@moosegirl.com.au) or by phone (0422 684 594) during business hours, and then return your item to:

Moose Girl
23 Omega Drive
Seaford Rise SA 5169 
Australia

Please note that MooseGirl cannot be responsible for any damage after delivery and that postage will not be refunded. This policy is subject to the additional rights that consumers have by law.

Privacy Policy

We are committed to protecting your privacy. No financial information entered into our sales form will be disclosed to any third party company other than for the purpose of credit card purchase validation. No credit card details are stored permanently by MooseGirl. Credit card transactions are dealt with through the proven and trusted PayPal platform to ensure the highest level of protection and convenience.

We only collect information needed to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, or stock availability issues. We neither sell nor rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose personal information to respond to legal requirements and to enforce or apply our Terms & Conditions. We may also exchange personal information with any service providers who support our business operations and assist in delivering our Products or Services to our customers.

Cookies may be placed on your machine if you visit our site and accept cookies; existing cookies may also be read if you have visited the site previously. Unless you choose to identify yourself to MooseGirl, either by opening an account or filling out a web form with us, you will remain anonymous. If you have identified yourself to us, we use session cookies containing encrypted information to identify you uniquely and to process your online transactions and requests.

We occasionally engage third parties to track and analyse usage and volume statistical information from users of our website, MooseGirl.com.au. We also may use other third-party cookies (in particular, Google Analytics with remarketing) to track the performance of our advertisements, to inform, optimise and serve ads based on your past visits to our website, and show our advertisements on sites across the Internet.