The Only Constant is Change
You might have noticed that we’ve just changed our free delivery offer to purchases over $25. We really loved the simplicity of granting free delivery to everyone, no matter how small the order. It’s a great way of trying us out after all, but it came with some difficult compromises:
- Small items had to be sent via letter, which over the recent few months has become frustratingly slow, particularly to some locations! We’ll be reducing the use of letters to these locations from now on.
- Shipping costs are absorbed into product pricing, which penalises everyone who wants to order a few more items – particularly if these are larger ones, such as solid headbands.
We’ve therefore mixed up our shipping options, with FREE shipping continuing beyond $25, and a small $5 charge for orders under $25. We’ll continue offering FREE EXPRESS shipping above $80, and it’s only a lowly $5 for orders between $25-$80 ($9 below $25).
Our pricing is being adjusted to account for the above. Lots of items have been discounted permanently now, and many orders will check out at a better price now. We also continue to offer discount coupons, with 10% off at $50 (coupon code: SAVE10) and 20% at $150 (coupon code: SAVE20).
All in all, a small but significant change. We hope it’ll work well for you, too, and please do get in touch if you have any questions or concerns.
Now Accepting Apple Pay
Oh yes, we’re so very pleased to announce that we now accept Apple Pay, which is a super-fast, super-convenient, and super-secure way to pay for your fashion accessories at MooseGirl! Simply tap the Apple Pay button on your compatible Apple device, and you can complete your purchase without the need to fill in long forms. Lots of you (us!) have iPhones, so this is going to be pretty popular, I suspect… If you haven’t set up Apple Pay yet, just open the Wallet app on your iPhone and tap “+” to get started.
Tell us how it’s going and if there’s anything we can do to improve the shopping experience further.
- Published in Shop
The Newest News
Oh, hello there… We’ve got some superb news for you! All this just arrived in our warehouse in the last few days: new headbands! new bandannas! new turbans! new hairclips! and new, super-sized scrunchies! We’re listing them as quickly as we can, after completing our rigorous quality checks, of course. Check our shop regularly for updates (sorting by ‘Newest arrivals’ will do the trick).
OK, more news: it’s still pretty cold (duh!), so we’ve discounted all of our scarves and crochet headbands, which means we can all stay warm AND look good without breaking the bank. That’s pretty neat, hey!
- Published in Discount, New Products
Replenishment
As some of you have already noticed, we’ve recently received some major new cargo from our international suppliers. It’s actually been a bit tricky to arrange this, shortage of planes and all, so we started running out of our most popular items – uh oh! – which thankfully is no longer a problem now. We’ve also added quite a few gorgeous new items to our collection that match the newest trends, and more are being added to our catalogue as we type this. So please enjoy. We are always happy to hear your excellent feedback!
- Published in New Products
Afterpay
We’ve recently partnered with Afterpay to offer you another way to conveniently pay for your purchases. If you’re not familiar with Afterpay, it allows you to shop now and pay later in 4 interest-free instalments. It’s a drawback-free way of spreading out your expenses, which is pretty cool. Indeed, just about everyone is offering this now, and so do we! Anyway, if this floats your boat or tickles your fancy, you can sign up right now at afterpay.com.
- Published in Shop
Post Delays
While we’re packing and shipping as quickly as we always do, we have noticed that some of our customers are experiencing significant delays in receiving their parcels. We use Australia Post for shipping, and they are presently encountering some challenges due to the increased demand for online products. (See this Guardian article for some background.)
This is affecting both regular and express shipping. Express shipping is currently a 2-3 day wait for most of our customers, rather than the 1-2 days it used to be. Regular post may be delayed by a week. Your specific experience will depend on your location and could be better or worse. We sincerely apologise for the resultant agony of waiting and very much hope for some relief soon.
- Published in Technical Hiccups
Say Hello to Selina
We are pleased to welcome Selina as the newest member of our sales force! Now, as you may have noticed, Selina isn’t actually real. She’s a Clevertar, which means never gets tired, grumpy, or infectious… which is weirdly perfect for our times! You’ll meet Selina on every page of our site from today. We believe you will find her expertise invaluable in your shopping experience, plus she has a fantastic personality, too.
Don’t worry — if you need a real human, the rest of us are still around, and are always happy to hear from you. Just email us, call us, or –even better– ask Selina to forward a message to us!
UPDATE: Selina is taking a rest for the next few days, but she will be back soon!
- Published in Selina
Business As Usual
MooseGirl is an online-only operation that doesn’t involve many people. We are therefore not affected by the current lock-outs and closures that have resulted from the Coronavirus crisis. Australia Post has no plans to stop delivering letters and parcels, so, yes, we can still get all our fantastic items to your address in no time!
We hope that everyone will stay healthy and get through this difficult time without much hardship. Looking forward to a better tomorrow!
- Published in Autumn
Welcome to the Future
That’s the future of hair accessories, of course! The year may not be starting off perfectly in some ways, but MooseGirl’s 2020 collection is absolutely brilliant, totally free of compromise, and on track with international trends. We just added a whole barrage of beautiful hair accessories to our catalogue and, honestly, GOSH, they are even better than our previous stock!! And we thought that was going to be hard to top… So, yeah, it really is quality, value, and style to the max. Very much like we want the rest of 2020 to be! Check out a sample of what we added below, and don’t hesitate to sort by “newest arrivals” in our store for anything else.
- Published in New Products
Summer Break
Quite a few of you are on a break right now, and so are we! MooseGirl will briefly be closed between the 27th of December and the 5th of January. (If you order before we return, you’ll just have to wait a tiny bit longer.) We expect to load up on some exciting new stock on our return, so watch out for amazing new additions to the catalogue soon.
HAPPY NEW 2020, everyone!
